Shipping Policy

Drop Shipping

To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping." This is especially true for instruments.

 

Unfortunately, we currently do not provide online tracking for drop shipped packages. The customer needs to call us if tracking is necessary.

Shipping Destinations

We ship to any address worldwide.

Shipping Methods

Our goal is to offer you the fastest and lowest-cost shipping method. For instrument we use UPS, Fedex and DHL. We use several shipping carriers for orders not involving instruments including United Parcel Service (UPS), Royal Mail and United States Postal Service (USPS).

Split Shipments

For multiple-item orders, we attempt to ship the whole order together. This is not always possible due to the items selected and the time it takes to receive some special order items from a manufacturer.

When it is not possible to ship your entire order together, we will split the order and ship it at different times.

Shipment Delivery Time

Your expected delivery date is determined by your delivery address, and the contents of your order. Cds are normally shipped within 2 days of receiving your order. CDs may take more than 10 business days for addresses other than in USA and UK.

 

Instrument deliveries take 6 to 9 weeks. Although rare, customs checks can delay deliveries by up to 3 business day. Delays are also possible during heightened security.

Shipping Charges

Your shipping charge will be based on the weight of your order, the distance shipped, and the dimensions of your packages. This includes items shipped in multiple boxes and/or from multiple locations.

Insurance Policy

Although damage to products during shipping is rare, you may buy Damage Insurance for your own peace of mind. Optional Damage Insurance coverage is available for all products.

Orders Damaged in Shipping

If you bought damage insurance and believe a package received from us was damaged in transit, please contact us via email within 2 days of receiving the delivery to inform us of the situation. We’ll be glad to repair your product to your satisfaction if possible. If repair is not possible to bring the product to our quality standards, we’ll replace the product with a brand new product.

Please email us to get a RA number (return authorization) before shipping anything back to us. Products received without a RA number will not be accepted.

 

Damaged instruments need to be returned to our location in New Delhi, while other products can be returned to one of our locations in Wisconsin, USA, London, UK or New Delhi, India. A replacement product will be shipped only after the damaged product is received

Note:

1. Damage insurance does not cover shipping charges.
2. The customer is responsible for packaging the products properly to avoid any further damage.
   
3. Raj Academy is not responsible for damages where damage insurance has not been purchased.
4. The customer is responsible for charges associated with shipping the damaged product back to us.

Privacy Policy

Raj Academy takes your privacy seriously. Please read the following to learn more about our privacy policy.

What This Privacy Policy Covers

This policy covers how Raj Academy treats personal information that Raj Academy collects and receives, including information related to your past use of Raj Academy products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

Information Collection and Use

Raj Academy collects personal information when you register with Raj Academy, when you use Raj Academy products or services, when you visit Raj Academy pages.

 

When you register we ask for information such as your name, email address, gender, zip code, and personal interests. When you buy a product we ask for your address and phone number. Once you register with Raj Academy and sign in to our services, you are not anonymous to us.

 

Raj Academy collects information about your transactions with us, including information about your use of products and services that we offer.

 

Raj Academy uses information for the following general purposes:

Fulfill your requests for products and services, improve our services, and contact you if needed.

Payment details

Raj Academy does NOT store your payment information in files or databases. The information is transmitted securely using a high encryption SSL to our payment processor. For this reson you can always feel safe about your payment information you provide us.

Information Sharing and Disclosure

Raj Academy does not rent, sell, or share personal information about you with other people or companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

We provide the information to trusted partners who work on behalf of Raj Academy under confidentiality agreements. These partners may use your personal information to help Raj Academy ship your orders. However, these companies do not have any independent right to share this information.

 

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Raj Academy's terms of use, or as otherwise required by law.

Cookies

Raj Academy may set and access Raj Academy cookies on your computer.

Returns & Refunds

Shipping Refunds

Your original shipping charge will only be refunded for a product sent to you in error, or for a defective product. This refund will automatically be credited once we receive and inspect the product. If only a portion of your order is returned, the refund for shipping costs will be prorated.

We will also pay for return shipping for a part that was sent to you in error or received defective.

Product returns

You may return most new, unopened items sold and fulfilled by RajAcademy.com within 2 weeks of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please note that we do not accept returns for instruments.